Customer Service

Engineering Job News: Tips To Survive Offshore Outsourcing

The cheap labor costs of Southeast Asia are like a siren call to more and more US employers seeking to lower support costs and improve profits. The increasingly common trend toward outsourcing labor to countries such as India, Malaysia, and Pakistan means jobs are leaking to a part of the world where workers fresh out of college or technical school will work for pennies on the dollar compared to American workers. For the American workers, that means the bar for entry-level po...

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How To Write A Graduate CV

The old saying "You never get a second chance to make a first impression" is absolutely true when it comes to applying for a job and your CV is the first opportunity you will get to impress a potential employer. If your CV is not carefully written you may never get a second chance.

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What You Should Know About How to Write that Cover Letter. Improve Your Chances of Getting the Interview

Nearly all job seekers are well aware of the importance of a resume when applying for a professional opinion, but few realize the vital role that an accompanying cover letter plays in the selection process. In fact, your cover letter is just as important to your job search as is your resume.

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Internet Merchant Account Benefits

Anyone who is in business these days is probably considering the benefits of an Internet merchant account. After all, applying for a merchant account is fast, easy, and usually inexpensive, although some underwriters charge for the privilege of submitting an online application. A merchant account offers the means of accepting credit card payments from your customers, and this is a benefit that many entrepreneurs are finding to be increasingly valuable. Research shows that mor...

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Your Affiliate Business – Peripherals, Software, Computers

I have always been interested in computers, but in the beginning, I would not venture any further than to the software end of learning. However, learning only the software side, and knowing nothing about the hardware side, can open you up to some costly times at the shop.

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Can’t get the staff? Part One

Tips and techniques for finding and hiring great people for your business, even in a tight market of almost full employment. Find your way through red tape and legislation to employ the best people and get them involved in your business success.

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Do You Know What Your Customers Want?

"The True Function of Any Successful Business is to Sell People Precisely What They Want To Buy" - Bob Serling I suppose the above seems rather obvious. After all, no customers, no business, right? But if the failure rate of businesses today is any indication, then perhaps it's not so obvious after all. What do I mean by that last statement? Have you noticed the ads that most business place, if they place any at all? Don't most of them focus on the business, and not ...

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Faster Payments For Distributors – Digitize Hard Copy, Proof of Delivery Documents

Distributors can resolve disputed invoices faster and improve cash flow, when converting hard-copy, proof of delivery documents into a digital format.

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The Importance of Analyzing your Home Business Competition

Find out why you need to take a close look at your competition before you start your home business.

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Enjoy Direct Daily Payments for Years to Come with these Business Ideas

Learn about the types of Internet home businesses and how you can start earning direct daily payments for years to come...

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The Double A’s In Customer Service

A good customer service representative needs to have a a friendly disposition in dealing with her customer and must be fully knowledgeable on what he or she is talking about. Great attitude combined with the the essential aptitude of the product can make a business succeed.

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The 1st Step Toward Consumer Driven Health Plans – Why supplemental benefits make the transition easier

Helpful hints for employers considering restructuring employee insurance plans to save money and include supplemental benefits and HSAs

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Don’t Go Cheap When Installing New Business Phones

I recently replaced my business phone system to accommodate an increase in the volume of calls I was receiving. I own a car rental franchise and needed to have new lines and new phones installed to go along with the new customer service representative I needed to hire. By taking care of my customers and keeping my vehicles clean and available, I was able to build my business and force the closure of one of my two nearby competitors.

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Croupier Training specifically for the casino environment

Croupiers and dealers throw dice, spin the roulette wheel and deal cards in a casino. To become a croupier you will first need working in a casino or casino company. You will then take delivery of on-the-job training. When you have two/three years practice in a casino and the facility to deal at least three various games, you may be able to apply for a position on a cruise ship, in an overseas casino, or in an online casino featuring live dealers via webcam using real-time video streaming.

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A Simple 8 Step Formula For Testing Your Headlines

Without testing headlines is like firing a gun at a target blindfolded. This article was written for evey level of marketeer and will allow you to make the most of your marketing efforts

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Statement Processing: More than Printing, Folding and Mailing

Statement processing and delivery has grown up and requires much more than high end Printers and Inserters. Technology Tools have emerged which give Quicker Speed of Delivery, Greater Collection Rates, and Increased Sales.

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Mortgage Refinance Leads

If you are a loan officer or mortgage broker and you are on the market for refinance leads, you definitely want to buy them fresh or in real time.

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Tell Them in Writing ‘Thank You for Hiring Me!’

This is an article about the importance of a thank you letter after you accept a job offer.

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Entry Level Retail Jobs Lead to Lucrative Careers

If you were to survey store managers, merchandisers, buyers, or other high-level retail executives, virtually all of them would say that their first retail jobs were in customer service or in retail sales. Find out why...

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Purchasing Exclusive Mortgage Leads

If you are a loan officer or mortgage broker, you may be on the market for mortgage leads. You may even be considering purchasing them exclusively.

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Get An Easy Merchant Account

Get an easy merchant account when you apply at one of the hundreds of online application centers that await you. A merchant account lets you expand your customer services to accept credit card payments in a number of easy ways. Your clients will love the convenience of shopping on credit instead of hustling to produce cash or write a check at the checkout line. And you will love the convenience of instant payments instead of waiting days or weeks for a check to clear or a mon...

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Fixed Versus Flexible Working Hours in Workforce Management

Flexible working hours have been found to lead to a happier workforce, and to far better customer service and share valuations. However, there is a fear that implementing flexible working hours is complicated and that it could lead to a flood of impossible demands from employees.

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Goodwill Builds Partnership: A Constructive Dialogue

The value of business goodwill is in the throws of a major revival under the tent of mutual interest and partnership. This new business climate is focused on collaboration and reciprocation. To survive in today's worldwide growth and innovation game your company must seek alliances based on compatible differences.

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8 BIG Small Business Mistakes

Do you realize that there are mistakes you can make at various stages of your business growth that can be slowly killing it for months or even years if you dont watch for them? Well, these mistakes do exist and they are not just reserved for the rookie companies. Many working businesses, including those you might think are successful because theyve been around for 10+ years, are often still making themand are possibly losing a lot of money and/or wasting a lot of time in the process.

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The Key Importance of Workforce Management for Organizations

Unless yours is a one-man organization, you achieve your organizational goals, to a smaller or greater degree, through a workforce. If that workforce is not productive, the efficiency of goals-achievement suffers and costs of achievement go up.

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Avoiding a Financial Crisis: How to Keep Your Small Business Alive

Having a superb product, soaring sales and stupendous customer service are undoubtedly some of the things which go into making a successful business. But all of this is irrelevant if you suffer a financial crisis. Without a sound stable financial position the slightest shock can be enough to send your business crashing to the ground. So what can you do to ensure that all your hard work is not in vain?

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Employee Performance Reviews ‘ Dealing With Disagreements

What do you do when an employee disagrees with something you've written on their performance review? How can you prepare for this and deal with it effectively? Start by listening to figure out the source of the disagreement. Is it an issue of fact (you wrote that the employee received a customer satisfaction score of 79 but the employee says that his score was actually 83), or is a matter of judgment (you wrote that the employee's customer service skills were unsatisfactor...

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I was out’a site!

Have you noticed lately how they have twisted the meaning of that beautiful word 'cheap!'

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The Advantages Of Using A Merchant Account

In today's fast pace of technological advancement, more and more people are engaging into online business. They have seen the fast proliferation of the information technology. With this, the industry is trying to cope up with the growing needs of the market by creating various techniques, strategies, and devices that will best suit the necessities of the consumers as well as the online businesses. Moreover, with the proliferation of the credit card industry, more and m...

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Online Casinos: List of the Most Graphic

Online casinos are graphically designed to ensure you enjoy a great casino experience. Here, I examine some of the most graphic ones.

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Finding the Right Online Source for Christmas Cards and Holiday Cards

Whether you send personal greeting cards, business holiday cards, or both, buying them online has several distinct advantages.

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Don’t Shoot the Sales Team

Revenue is down. Sales are slowing. The CEO looks up from the business plan and realizes that the company wont meet analysts expectations. Focusing on the organizations sales leader, the stage is set for sacrificing a scapegoat. Upon who else should the axe fall when the sales organization

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Tips For Purchasing Chinese Products

Purchasing from Chinese manufacturers is very easy and it offers the customer lots of advantages ranging from low cost products, fast shipping and what is the most important aspect of buying, products with high quality.

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5 Action Ideas to Deal with Difficult People

Do you find it stressful dealing with difficult people? This article provides five simple steps that will show you how to deal with difficult customers, colleagues, or your boss!

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A Low Cost Merchant Account

If you are new to the business world, you may believe that a low cost merchant account is beyond reach. You might reason that every dollar of profit you make should be funneled right back into the business products or services rather than into an account that facilitates electronic payment processing. But a merchant account may be the very asset your business needs in order to achieve the growth you want to see. By providing your customers with alternative payment options to...

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ESCAPE the Holiday Productivity Blahs

It's that time of year again: the time of holiday parties, Christmas cards to write, shopping to do (even online'at work!), vacations, family commitments, and more stress. There are ways that we as leaders can counteract all of the distractions and stress and help people be as productive now as at any time of the year.

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The Definition Of A Work At Home Call Center Agent

At the present time there is an estimated "100,000 home-based phone representatives" employed throughout the United States. According to predictions made by the Gartner Group, it is believed that by the end of 2006 approximately ten percent of all call centers scattered throughout the United States will be relying on the skills and services of work at home call center agents for the widespread success of their businesses. Call centers are becoming a bigger and better indu...

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Secrets Of The Online Money Makers

What are the secrets of the online money makers - do you have what it takes to be one of them?

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Praise Matters

As a coach, someone helping people improve their performance for the benefit of both the individual and the organization, there are typically two types of feedback that you could provide on their performance at anytime. The most important and most overlooked is positive feedback which I call praise.

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VAs ‘ Your Secret Weapon

Want to know how you can grow your business without growing your expenses? Here's a hint ' it's easier then you think.

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The Balanced Direct Sales Mom

If you're already in direct sales, you know that it's not always easy to keep the priorities straight. Particularly when your business is just starting, but also when you get things going at a good clip in your business, direct sales can take on a life of its own and quickly cross the boundaries of happy home life. Here are 10 quick tips for helping to keep the Mom part of your life at the forefront while still running a successful Direct Sales business. 1. Plan - Sit down...

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The Invisible Customer

Have you ever felt like you were more of a bother to a vendor or service provider than a valued customer? What can you learn from these types of experiences to help you build stronger, long lasting relationships with your customers and clients?

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Mobile CRM – It’s Here Now

Today's workforce is truly mobile. Most of us now work at the office, from home and on the road. 'On demand access' to critical customer information from anywhere is becoming a 'must have' facility. Now customers demand CRM access using a remote desktop or laptop accessing data through the Internet or on a handheld device. Suppliers are expected to have all the information at their fingertips at the moment of interaction. The same insight into their business and affairs ar...

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Home Based Business Opportunity

One might link home business opportunities with personality, but the fact is you have to have a specific character to go it solo. Not everyone can be a home business owner. But there are some personality traits that are common in the self-employed that out do education, who knows who, skills and experience. Those who choose home opportunities that best fit their true personalities have a higher degree of success. Every personality type has the potential for success in the rig...

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How Do You Afford A Receptionist?

My answer. You can't NOT afford a receptionist. I didn't have one for about 5 years so I know how it is. The day I quit interrupting my clients to answer the phone and quit running behind because I had to book appointments and quit losing clients because I was so backed up I couldn't give them that undivided attention. That's when I saw the light. I couldn't afford not to have one. I didn't have to worry about how I was going to pay for her because she immediately paid fo...

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The Meeting Planner’s Online Advantage: 7 Ways To Cut Down Customer Service Issues

7 Things You Can Do RIGHT NOW with a Fully-Automated System to Improve Your Customer Service: 1. Get contact info right the first time. There's nothing more frustrating to a registrant than when an event organizer gets their information wrong. Each instance in your process where you manually enter or transfer data poses a risk for making errors. Using an automated system, which has everything built-in (online registration, accounting, badge printing), eliminates all data ...

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Tips on how to get the best price for your home

Do you know how the viewings will be taking place? Some people may be more comfortable showing potential buyers around their homes themselves, take into account houses shown by agents sell quicker, as shown by statistics.

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Basel II: Implications for Financial Service Provider

Efficient risk management, as outlined by Basel II, can be attained by leveraging information technology assets. The financial sector will, therefore, rely significantly on IT service providers to implement Basel II. Accordingly, the IT sector is required to provide a more coherent architecture for process automation and integration, and cost reduction mechanisms. This white paper highlights the role of an IT services provider in a successful Basel II implementation.

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Credit Repair Business Opportunity

Credit repair leads are considered a good business opportunity because normally people who go to specific sites and fill out forms specific to credit repair have committed themselves to finding a company and a person to help them.

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How To Accept Credit Card Sales

No matter how long youve been in business, you may not be sure about how to accept credit card sales from your clients. Perhaps you long to start processing credit payments so you can increase the amount of your sales revenue or offer your clients more payment transactions. Maybe youre just tired of chasing bad checks or waiting for monthly payments on client accounts. If youre ready to add credit card processing to your line of customer services, a merchant services accou...

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Making CRM Work

Customer Relationship Management (CRM) is a business philosophy, not just a technology - understanding your customers' needs enables you to build better relationships and increase sales. Using the philosophy of CRM helps "to get and to keep more customers who stay with you longer". Although a sound customer relationship management strategy has to come first, it can be effectively supported by CRM software. The benefits of software? Excellent customer service is abou...

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The Ultimate Business Model – Creating Residual Income Streams

Every successful business has understood and mastered one basic principle. That principle can be summed up in two words: Repeat Business. Pick any major business name: Microsoft, Walmart, McDonald's... The reason behind their success is repeat business - the simple fact that most of their customers are repeat buyers. Sure, they get new customers as often as they can. But the majority of their business, and profits, come from repeat buyers. These businesses depend on t...

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eBay and Customer Service

Good customer service is no less important online than in any other business.

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Mortgage Loan Lead

If you are a loan officer or mortgage broker looking to purchase mortgage loan leads, you may be considering what type of mortgage loan lead to purchase, and which company to purchase them from.

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On Hold Messaging | Your Secret Marketing Weapon

There's a marketing medium with opportunities that are not possible with any other media. On Hold Messaging is a unique, effective and inexpensive way to get your message across.

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Why do startups and small companies need to attend trade shows?

In this article, I will show you why tradeshows are very important for startups and small businesses. I am writing this from my own experience, as someone who worked on designing trade show booths, actually set up trade show displays, worked the tradeshow floors as an exhibitor and as a visitor.

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Make Me Feel Important

Imagine everybody walking the universe with a piece of tape across their forehead saying Make Me Feel Important . This is the essence of sales and providing outrageous customer service. Its also the essence of building a great company and attracting all-star talent.

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Buying Mortgage Leads Exclusively

If you are a loan officer or mortgage broker, you may be on the market for mortgage leads. If you have no interest in sharing these mortgage leads with anyone else, you may want to consider buying them exclusively.

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How to Write a Resume for Your First Job

Writing a resume for your first job requires patience, attention to detail, and a little creativity. All job seekers need a strong resume if they want to compete for the best jobs. New professionals, especially, need to work even harder to sell themselves to managers.

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Brochures: Are They In or Out?

The increasing demand for effective marketing tools have opted various business owners to employ the use of brochures. Brochures are single sheet documents that are commonly printed in one or two colors or in a full four color printing process.

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Customer Service
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